Terms of Service

By accessing or using Resparo at resparo.io (“the Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you (“User”, “you”, “your”) and Resparo (“Resparo”, “we”, “us”, “our”).

If you are using Resparo on behalf of a business, you represent that you have authority to bind that business to these Terms.

Resparo is an AI-powered review response platform that:

• Connects to the review platforms you use, with your authorisation
• Monitors those platforms for new customer reviews
• Generates AI-powered response suggestions personalised to your business voice
• Publishes approved responses on your behalf
• Provides a smart workflow for handling negative reviews

The Service is provided on an “as-is” basis. Features and availability may change as the product evolves.

Eligibility

You must be at least 16 years of age to use Resparo. By using the Service, you represent that you meet this requirement. If you are under 18, you represent that you have parental or guardian consent.

Account responsibility

• You are responsible for maintaining the security of your account credentials
• You are responsible for all activity that occurs under your account
• You must notify us immediately at support@resparo.io if you suspect unauthorised account access
• You may not share your account or allow others to access the Service through your account

Account accuracy

You agree to provide accurate, current, and complete information when creating your account and to keep this information updated.

Plans

Resparo offers a free tier and a paid plan (“Pro”):

• Free: a limited number of AI replies, one connected location. No credit card required.
• Pro: higher limits, the full voice profile, context notes, and the smart negative-review workflow.

Billing

All billing is processed by our payment provider, which acts as Merchant of Record. By subscribing to Resparo Pro, you authorise that provider to charge your payment method the then-current price on a recurring basis. The provider’s terms and privacy policy apply to all payment transactions, and you will receive a receipt for each charge.

Price changes

We reserve the right to change subscription pricing. We will provide at least 30 days’ written notice by email before any price increase takes effect for existing subscribers. Your continued use of the Service after a price change constitutes acceptance of the new price.

Cancellation

You may cancel your Pro subscription at any time from your account dashboard or by contacting us. There are no cancellation fees, no required notice periods, and no phone calls required. Upon cancellation, your Pro access continues until the end of the current billing period, and you will not be charged for the following period.

Taxes

Prices are displayed exclusive of applicable taxes. Our payment provider will apply VAT, GST, or other applicable taxes based on your location. You are responsible for any taxes applicable to your purchase.

30-day money-back guarantee

If you are not satisfied with Resparo Pro, you may request a full refund within 30 days of your initial subscription payment. To request a refund, email support@resparo.io with your account email address. We will process the refund within 5 to 10 business days.

The 30-day guarantee applies to your first payment only. Subsequent renewals are not eligible for refund unless required by applicable law.

Exceptions

Refunds will not be issued if your account has been suspended or terminated for violation of these Terms.

You agree to use Resparo only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service to post false, misleading, or fabricated review responses
• Use the Service to harass, threaten, or abuse reviewers
• Attempt to manipulate any review platform’s systems in violation of its policies
• Use the Service to violate any applicable law or regulation
• Attempt to gain unauthorised access to our systems or other users’ accounts
• Reverse-engineer, decompile, or attempt to extract source code from the Service
• Use automated tools, bots, or scripts to access the Service beyond normal use
• Resell or sublicense access to the Service without our written permission
• Use the Service in a way that damages or impairs our reputation or business

Violation of these terms may result in immediate suspension or termination of your account without refund.

By connecting a review platform, you authorise Resparo to access and manage review responses on your behalf. You remain solely responsible for the content of all responses posted through Resparo, whether published automatically or after your approval.

Your use of any connected platform through Resparo is subject to that platform’s own terms of service, and you must comply with its policies at all times. We are not responsible for any actions a platform takes regarding your account or listings.

Negative-review policy

By default, Resparo will never automatically publish responses to the lowest-rated reviews. These are always sent to you for review first. You accept full responsibility for any responses published, whether automatically or with your approval.

Automation consent

You may choose to let Resparo publish responses to routine, positive reviews automatically without approving each one individually. You can disable automatic publishing at any time from your dashboard.

Ownership

You retain ownership of all content you provide to Resparo, including your business information, voice profile settings, context notes, and any customised responses. You grant Resparo a limited, non-exclusive licence to use this content solely to provide the Service to you.

Review data

Review content from your customers belongs to them and is accessed through the connected platforms’ official APIs with your authorisation. We do not claim ownership of any review content.

AI-generated responses

Responses generated by Resparo’s AI are produced for your use. You are responsible for reviewing and approving these responses before they are published. We do not guarantee that AI-generated responses will always be appropriate for your specific situation.

No training on your data

We do not use your business data, voice profile, or customer review content to train AI models. Review content is sent to our AI provider solely to generate your responses and is not retained by us for training purposes.

The Resparo platform, including its design, code, branding, and features, is owned by Resparo and protected by intellectual property laws. These Terms do not grant you any ownership rights in the Service.

You may not copy, reproduce, distribute, or create derivative works of any part of the Service without our written permission.

Service disclaimer

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or that defects will be corrected.

AI output disclaimer

AI-generated review responses are suggestions only. They may not always be accurate, appropriate, or suitable for your specific situation. You are responsible for reviewing all responses before they are published. Resparo is not liable for any damage to your business reputation caused by published responses.

Third-party dependency disclaimer

Resparo depends on third-party platforms and providers to function. We are not responsible for outages, changes, or restrictions imposed by them. We will make reasonable efforts to maintain compatibility.

Limitation of liability

To the maximum extent permitted by law, Resparo shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability to you for any claims arising from these Terms shall not exceed the amount you paid to Resparo in the 12 months preceding the claim.

Termination by you

You may terminate your account at any time by cancelling your subscription and requesting account deletion via support@resparo.io. Your data will be deleted within 30 days of account closure.

Termination by us

We reserve the right to suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, or if we are required to do so by law. We will provide notice where reasonably practicable.

Upon termination, your right to use the Service ceases immediately. We will process any applicable refunds in accordance with our refund policy.

We reserve the right to modify or discontinue the Service or any feature at any time. We will provide reasonable notice of significant changes via email.

We may update these Terms from time to time. Material changes will be communicated by email at least 14 days before taking effect. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the applicable laws of the jurisdiction in which Resparo operates, without regard to conflict of law principles.

Before initiating any formal dispute, we encourage you to contact us at support@resparo.io to resolve the matter informally. We commit to responding within 5 business days.

If you are located in the European Union, you may also have the right to use the EU Online Dispute Resolution platform.

If you have questions about these Terms, please contact us:

• General support and billing: support@resparo.io
• Legal / privacy: privacy@resparo.io
• Response time: we aim to respond within 2 business days